Booking and cancellation policy

Your appointment is confirmed once your booking has been accepted and a 50% deposit has been received.

The remaining balance is due 48 hours before your appointment, unless otherwise agreed in writing.

Payments can be made using the payment method provided at the time of booking.

A 50% non-refundable deposit is required to secure your appointment.

Your deposit reserves your chosen date and covers the preparation that takes place before your consultation, including reviewing your questionnaire, analysing your requirements and planning personalised recommendations.

The deposit will be deducted from the total cost of your service.

To help you get the most from your consultation, you may be asked to complete a questionnaire before your appointment.

Please return any requested information by the date provided. If this information is not received in time, your appointment may need to be rescheduled.

If you need to change your appointment, please let me know as soon as possible.

Appointments can be rescheduled once without charge provided at least 72 hours' notice is given.

Requests made with less than 72 hours' notice may result in the loss of your deposit, unless exceptional circumstances apply.

If you cancel more than 72 hours before your appointment, any payments made beyond your deposit will be refunded.

As preparation begins before your consultation, deposits are non-refundable.

If you cancel within 72 hours of your appointment, Style With Jennie reserves the right to retain any payments already made and, where appropriate, invoice for reasonable preparation work already completed.

In the unlikely event that I need to cancel or rearrange your appointment due to illness or unforeseen circumstances, I will contact you as soon as possible.

You will be offered either a new appointment at a mutually convenient time, or a full refund of any payments you have made, including your deposit.

Style With Jennie cannot be held responsible for any travel, accommodation or other costs incurred as a result of a cancelled appointment.

If you are running late, please let me know as soon as possible.

Every effort will be made to accommodate you, but appointments may still need to finish at the scheduled time to avoid affecting other clients.

Personal shopping recommendations are tailored to your individual style, lifestyle, preferences and agreed budget.

You are under no obligation to purchase any items recommended during your appointment.

Any clothing, footwear or accessories purchased are bought directly from the retailer. Returns, exchanges and refunds are subject to each retailer's own policies.

Where appropriate, I will advise you of return deadlines, but it remains your responsibility to return any unwanted items within the retailer's returns period.

Availability of particular items, sizes or colours cannot be guaranteed.

Recommendations are based on the information you provide, including your lifestyle, preferences, budget and goals at the time of your consultation.

All styling advice is intended as professional guidance. Any decisions regarding purchases, alterations, donations or disposal of clothing remain entirely yours.

Any personal information shared during your consultation will be treated confidentially and used only for the purpose of providing your styling service.

Your information will never be shared with third parties without your permission unless required by law.

I may occasionally ask whether I can use photographs or a testimonial from your styling experience for marketing purposes.

This will only ever happen with your explicit permission, and you are under no obligation to agree.

Every effort is made to provide personalised styling advice that reflects your individual needs and objectives.

Style With Jennie cannot accept responsibility for products purchased from third-party retailers, or for any loss, damage or dissatisfaction arising from those purchases.

Neither party will be liable for delays or cancellations caused by circumstances beyond their reasonable control, including severe weather, transport disruption, illness or other unforeseen events. In these situations, every effort will be made to rearrange the appointment at a mutually convenient time.

If you have any questions about your booking or these terms, please don't hesitate to get in touch.